At Transgroom, we strive every day to give you, our customer, the best possible service. To ensure that your online shopping experience is even more pleasant, we now use the Trusted Shops Trustmark.
What does this trustmark mean?
Transgroom wants to make online shopping as easy and safe as possible for its loyal and new customers. We stand for guarantee, transparency, reliability and excellent service. That is why we chose to cooperate with the Trusted Shops Trustmark. Every customer, whether you know Transgroom well or not, benefits from a carefree and reliable purchase.
As a company, we have to meet certain strict conditions and quality criteria in order to carry this trustmark. We can therefore proudly announce that our webshop has received the necessary certification from Trusted Shops. In this way, we guarantee, among other things, to comply with all legal conditions for online sales, linked to transparent communication. The Trusted Shops trustmark offers you the possibility to shop without risk in our webshop and to be reassured of a correct delivery of your purchase. We go one step further with this than with other trustmarks, and together with Trusted Shops, we offer an additional guarantee after purchase (as an option)!
Reliable shop and product reviews
Online shopping is always based on trust, and anything that helps you make a worry-free purchase is more than welcome. Do you like to read what other customers think of a company or product? Then the rating score (indicated by a number and stars) and the accompanying reviews are a worthy yardstick! By means of the rating score and up-to-date reviews, you can find out what other customers think about our web shop and our products. You will get a better impression of our service in all honesty and transparency!
Can these reviews be trusted? Certainly, 100%! Only customers who have ordered from us online can share their shopping experience. This way, you can be sure that you will only see real, authentic reviews, and thus be able to make a valuable assessment based on the experiences of those who preceded you.
Source picture: Trusted Shops
You can see the general rating score on the right-hand side of the webshop. This score immediately gives you a correct assessment based on the average rating (over the past 365 days). Our webshop receives a separate rating score per language. This means that the score is based on previous purchases that other customers with the same language have made. This way, you get a clearer picture. Would you like more details? Click on the rating or take a look at the overview directly. Would you like to write a review yourself? No problem! You can do so when you place an order in our webshop. After you have placed an order, we ask your permission to mail you a reminder within a few days. By then, you will usually have received your package and you will be in the best position to judge your order and our service. You will then be invited by e-mail to leave a review. In your review you can give 1 to 5 stars and describe in your own words how you experienced shopping with us. If you are satisfied, don't forget to give us a 5-star rating so that other customers can also make use of it. By posting a review, you are helping others who may have similar questions. Not entirely satisfied? Then contact us first, so that we can help you and together find a convenient, workable solution.
Protected, also after your purchase
We want to make your shopping experience as pleasant as possible. Despite our good care, it can happen that things don't go as smoothly as they should. We opted for a trustmark in line with our service and went one step further for our customers. The Trusted Shops trustmark offers you the additional option of protecting your purchase for up to 30 days with Buyer Protection, regardless of how you pay. This means that your money and your purchase remain protected for 30 days after payment or until you yourself indicate that everything has been received in good condition. Note: Our general terms and conditions always apply.
The Buyer Protection offered is non-binding and therefore not mandatory. In order to benefit from this protection, you should register quickly after your purchase to ensure that everything runs smoothly for further follow-up. We will then link you straight to the Trusted Shops website to get that sorted out straight away. This extra service is free for smaller amounts, and, at a small extra cost, larger deliveries can also be guaranteed. All information is clearly displayed after your purchase. If you have problems after ordering from our webshop, you can always contact us (regardless of whether you have activated the Trusted Shops guarantee). An additional advantage: If you have registered for this option, you can also use the Trusted Shops portal to report your complaints in the event of a problem, after which we can also deal with them directly. That way, it remains clear for all parties to follow up on. It is important in any case to keep communicating with us if you have any questions or comments. We are just as happy to help you before and after a purchase!
In short, you can always order from us with peace of mind, with or without this extra guarantee. Our service is paramount for all customers! Would you like more information about the Trusted Shops trustmark and buyer protection? Then be sure to look at their website.
