Transgroom

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Service

Here at Transgroom, we stand behind the products we sell and your satisfaction is our ultimate goal. You can count on us for servicing and repair of all the products we sell and even some things that we don’t! Thanks to our talented team with years of experience we can also answer all your questions concerning service and maintenance of professional grooming tools and equipment. Our service with smile will quickly confirm you’ve come to the right place! 


SHARPENING 

Annual leave: Our sharpening, maintenance, and repair service will be closed from June 16th to July 4th 2023.

Keeping your scissors and blades sharp means they are always ready for use and when you need them they will work, and that means you can work! 

Sharpening shears and blades is precision work - Don’t trust your precious equipment to just anyone! 

At Transgroom we have invested in the latest German and Japanese sharpening equipment, the very machines that were used to manufacture the scissors and blades we sell. 

Our Shear Technician and Service Manager, Rik Meirlaen has already years of sharpening experience and was trained by some of the best blade and shear manufacturers in the world. Rik is the only sharpener from outside of the Japanese company Utsumi to be awarded the title of Utsumi Master Craftsman! 

   

 

FAQ 

How does it work? 

Send all your scissors and blades to our service department. We recommend you use a recorded delivery service (post or courier) where the parcel is tracked and must be signed for. 

Upon receipt, all items will be checked and registered in our system, then sent directly to the sharpening department. 

We will then contact you with the invoice and as soon as the payment has been made, we will return everything to you via a delivery partner and tracking information will be provided. The return cost depends on the weight of the parcel and the destination, starting at €6,57 (excl. VAT) for Belgium. 

 

To which address do I send the material that needs to be sharpened? 

Please send your sharpening material to: 

Transgroom 
For the attention of the service department 
Moenkouterstraat 4 
8552 MOEN 
Belgium 
 

Don't forget to include your name, address, email and telephone number, as well as any comments regarding the service you require. 

Download your sharpening form here, fill it out with the required information and add it to your package.  

Please make sure you protect your scissors and blades during transport. It is important that each item is wrapped separately to prevent damage in transit. 

Would you also like to place an order with us? No problem! Your order can be sent together with your sharpened items. 

  

How long will this take? 
 
As soon as your material arrives here with us, it goes directly to our service department. We aim to return all sharpening work within 3 days (excluding holidays).  

You can of course drop off your shears and blades in our Showroom in Moen. You will be notified when everything is sharpened and ready to be collected, and we ask you to make sure you arrange collection within 30 days. After this time, a storage/admin charge may be levied.  
 

How much does the sharpening service cost? 

  • Sharpening clipper blade: €9.50 excl. VAT 
  • Sharpening standard scissors: €11.95 excl. VAT
  • Sharpening standard curved scissors: €12.95 excl. VAT 
  • Sharpening special scissors: €17.95 excl. VAT 

Standard scissors, such as those from Show Tech, are generally German made. Special scissors, on the other hand, are usually made in Japan and of higher quality. This requires a special sharpening technique. The Utsumi and Yento scissors fall under the latter category. 

 

Is there a guarantee on sharpening work? 

Yes, but we ask you to test the items concerned within 7 calendar days. Do you have any comments? Please let us know by e-mail within that period. Accidental damage is not covered by the guarantee.  
 

Do you have other questions about our sharpening service? Do not hesitate to contact us. We are here for you! 

Please don’t forget to let us know what you think about our service! You can leave feedback by sending us an e-mail or leaving a chat message on our Facebook page.  

 

SERVICING AND REPAIRS 

Annual leave: Our sharpening, maintenance, and repair service will be closed from June 16th to July 4th 2023.

To avoid problems with electrical appliances, it is important that they are serviced regularly. Transgroom has a modern servicing and repair facility to help you keep all your equipment in tip-top condition so it won’t let you down! 

We hold good stocks of most spare parts so we can work quickly to get your appliances back to you as soon as possible.  

 

FAQ 

How do I proceed? 

Send any items requiring repair or routine maintenance to our service department. We recommend you use a recorded delivery service (post or courier) where the parcel is tracked and must be signed for. 

Upon receipt, all items will be checked and registered in our system, then sent directly to the service department. 

We will then contact you with the invoice and as soon as the payment has been made, we will return everything to you via a delivery partner and tracking information will be provided. The return cost depends on the weight of the parcel and the destination, starting at €4,09 (excl. VAT) for Belgium.  

 

To which address do I send the material that needs to be maintained? 

Please send items for service or repair to: 

Transgroom 
For the attention of the service department 
Moenkouterstraat 4 
8552 MOEN 
Belgium 

  

Don't forget to include your name, address, email and telephone number, as well as any comments regarding the service you require. 

Download your repair form here, fill it out with the required information and add it to your package.  

Please make sure your equipment is well packed to avoid damage in transit.  

To effectively diagnose a problem during repair or maintenance of your , we request that you provide as many components as possible and deliver the product in full. For example, a clipper is considered complete when the cutting head, battery, charging station, and any additional parts are all sent together, including the packaging.

Would you also like to place an order with us? No problem! Your order can be sent together with your repaired items. 

  

How long will this take? 
As soon as your equipment arrives here with us, it goes directly to our service department. We strive to return all repair jobs within 5 days (excluding holidays). If replacements or spare parts need to be provided, this time may vary depending on the stock of the relevant spare parts. 

You can of course drop off your repair or service items in our Showroom in Moen. You will be notified when everything is ready to be collected, and we ask you to make sure you arrange collection within 30 days. After this time, a storage/admin charge may be levied.  

 
How much does the repair or maintenance service cost? 

This depends on the time and the parts required. You can always first request a cost estimate via info@transgroom.com. 

Sometimes it is not possible to estimate the cost of repair without inspection. In this case we will ask you to bring or send us the item(s) to be repaired and we will then look into the exact repair costs in more detail. Should you subsequently decide (based on the information obtained) not to have the items repaired after all, we will charge a fixed cost of €9.50 excluding VAT, to cover the cost of providing the estimate. If you decide to have the repair carried out or to purchase another product within the same category from us, this cost of €9.50 will be forfeited. 

 

Didn't find an answer to your question? No problem! Feel free to contact us for further information.  

 

AFTERSALES 

Welcome to Transgroom’s World of Grooming!  

Our mission is to put a smile on your face. We want to be always there for you, not only at the time of purchase but also afterwards. Would you like more information about any products purchased from us? We are ready to help you! Get in touch with our enthusiastic grooming experts personally: 

You can come to us with all your grooming questions. At Transgroom, we are more than happy to offer advice and to share our knowledge with you! 

 

RETURNS 

If, despite our good care, an article is delivered to you that is not to your liking, you can exercise your right of withdrawal and return it to us. * 

FAQ 

To where do I send my return? 

An item must be returned to us within 14 calendar days ** at the following address: 

Transgroom N.V. 
For the attention of the returns department 
Moenkouterstraat 4 
8552 MOEN 
Belgium 

The postmark shall serve as proof. Please pack the return goods well. We cannot be held liable for goods that arrive damaged. 

Returns can only be handled if they are accompanied by a correctly and fully completed return form. 

Please note: 

As a consumer you have the right to determine the proper functioning of the goods, but the article must be intact and undamaged. We also ask you to send it back in the original packaging. 

For scissors, we need to make extra, specific checks and therefore we ask you, if possible, to return them to us within 7 calendar days. 

Which goods are non-returnable? 

When items are no longer saleable, we cannot take them back. These are goods that can no longer be sold as new. Articles that are no longer saleable are understood to be: damaged articles, articles without the original packaging, articles with damage to the packaging, articles that show signs of wear and tear after use or, in the case of clothing and the like: articles without labels. 

Other goods that cannot be taken back are items manufactured according to your personal specifications (personalised stickers). 

Will my return costs be refunded? 

Return costs incurred by you are for your account and will not be credited, unless it concerns damage or a mistake on our part. In that case, the article in question will be collected by us. Returns are at your own risk. If necessary, send the return package by registered post. 

We do not offer the refund of any import charges in the case of shipments outside the European Union, neither in the case of dispatch of the original item nor in the case of returns. Please enquire well in advance whether any customs fees have to be paid. 

What should I do if the goods are damaged upon receipt? 

If there is visible damage to the packaging at the time of delivery, we ask that this be noted on the delivery note and signed off by you. If this is not possible, please send us clear photos within 48 hours of receipt. We will then arrange for an exchange as soon as possible. 

Will the returned item be replaced or refunded? 

Transgroom will replace/refund the product upon receipt of the returned item and provided that the enclosed and fully/correctly completed return form is also included. In the event of a refund, we will reimburse all costs (including delivery costs), unless the delivery method chosen by you deviates from standard delivery methods and incurs additional costs. 

We undertake to carry out the refund using the same means of payment you used during your original purchase, unless you have expressly agreed to another means of payment (which does not incur any additional costs for you as a customer). If it concerns a refund, please also fill in your bank details in the attached return form. 

 
How can I have a delivered item replaced? 

If you would like to receive a different item and therefore want to make an exchange, we ask you to indicate this on the return form. As soon as our customer service department has received the return package including the completed return form, they will contact you by telephone or e-mail to complete the exchange. If it concerns an exchange outside Europe, the costs involved will be at your expense. 

Does the item you wish to receive as a replacement cost more than the originally delivered item? In that case you will receive an email from us with an additional request with payment instructions. As soon as we have received the payment, the new article will be sent to you. 

 
What if I have questions about the guarantee of a product? 

If you have any doubts or questions about the guarantee, please contact our customer service first: info@transgroom.com. Once this has been discussed with them, we will ask you to return the product in question to us. Depending on the situation, the product will be replaced or repaired free of charge. 
 

* As a consumer, you are entitled to the right of withdrawal when you buy online and enter into a sales contract for non-professional purposes. This does not apply to a purchase made in our showroom. 

** For scissors we kindly ask you to return them within 7 calendar days. Otherwise, we cannot carry out a correct quality control and therefore cannot guarantee a refund/exchange. 

 

STUDENTS & STARTING GROOMERS 

Are you studying to be a dog groomer? Then you undoubtedly have a lot of questions and doubts. Feel free to drop us a line at any time! We will make sure you will receive a good follow-up and guidance throughout the whole educational process, including during exams. After your graduation, we can also support and assist you. Have you just graduated as a groomer and want to get started, but don't know how to proceed or start your own business? To both of you, we say with great enthusiasm: welcome to the world of grooming! We are always there to help and advise you. Thus, we offer you not one but numerous helplines: 

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