Management and protection of your data
Under current privacy legislation, we as an organisation must be able to show what personal data we hold about you and how that data is used and protected. We must also indicate the legal grounds on which we base our use of your data.
Why do we need to keep your data?
We need your data because of the contractual agreements between you and our company, Transgroom. These agreements are important for example when it comes to your purchase of a product or your right to warranty. Transgroom needs to be able to rely on your details in case of:
We want to always offer all our customers the best and most personal service. This is made possible using your data. Of course, we always keep your privacy in mind. Specifically, this concerns:
In some cases, we are obliged by law to use your data, for example in the case of suspected fraud. Sometimes you give us your permission to use your data, for example when you sign up for our newsletter. All your details will be kept safe and accurate by us.
Who has access to your data?
We allow all the above parties access to your data, but only in the situations described above. Furthermore, this data may only be used to provide you with a service on behalf of Transgroom. An exception to this is when these parties are themselves responsible for obtaining and protecting your data.
We never sell your data to third parties.
Who is responsible for your data?
We are Transgroom N.V.
This is our VAT identification number: BE 0467.389.847
You can reach us via the following channels: Telephone: +32(0)56 25 20 10 E-mail: firstname.lastname@example.orgMail: Moenkouterstraat 4 8552 Moen Belgium
How long and where will your data be stored?
We will not store your data any longer than necessary. If we no longer need your data, we will delete them. If we still need certain data for internal analyses, reports or records after the specified period, we can still use your data anonymously.
Specifically, we maintain fixed terms. These terms vary according to the type of data. After these terms, we will delete your data. The following terms and types of data are specifically concerned:
We store your data in various databases, mostly within the European Union. In doing so, we always apply strict security measures. If, exceptionally, customer data is transferred to countries outside the European Union, your privacy is also protected appropriately. In the case of certain countries, this has been officially established. In the case of data transfer between an EU country and a country outside the EU, model contracts are often drawn up. Central to this is the guarantee of your privacy.
Would you like to see your data, or would you like to change them?
Of course, you remain in charge of your personal data. Do you object to the use of your data for marketing purposes, or do you feel that your privacy outweighs our interests? No worries! You can always access, change, delete or limit the use of your data free of charge. Contact our customer service or ask your question directly via email@example.com.
We can also transfer your data to another party. Send us your request by post or e-mail and we will arrange it for you.
You can also unsubscribe from the newsletter at any time. Simply click on the link at the bottom of one of our newsletters.
In certain cases, such as in the case of unclear requests, we may ask you for additional information. We do this to make sure that it is you and no one else (sending a request on your behalf).
Questions or complaints?
If you have any questions or wish to make a complaint, please contact our GDPR contact person, Darren Cooke, via the following channels:
Telephone: +32(0)56 25 20 10 E-mail: firstname.lastname@example.orgMail: Moenkouterstraat 4 8552 Moen Belgium
Are you not satisfied with how Transgroom deals with your privacy? Then you can also contact the Belgian data protection authority. You can find more information on their website.