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When can I expect to receive my order?
Orders are usually dispatched within 24 hours. All orders placed during the weekend will be processed on Mondays. Delivery in Belgium is normally the next working day. Delivery in neighbouring countries usually takes place within 3 days of dispatch. Deliveries to the rest of Europe take up to one week after dispatch. This information is offered as an indication, due to situations beyond our control we cannot guarantee delivery times. If you have not received your order after the indicated time has elapsed please contact our customer service. All deliveries except for oversize parcels and pallets are dispatched with DPD. If we have your email address you will receive an email from DPD with the tracking number when we dispatch your order. If you live in one of the countries listed below DPD predict service will send you an email on the day your parcel will be delivered advising the approximate timeframe when you may expect to receive your order.-Belgium, -Slovakia,-Germany, -Ireland,-Luxemburg, -Czech Republic,-Netherlands, -Hungary,-United Kingdom, -Slovenia-Switserland, -Poland. All orders will be processed after payment has been received unless otherwise advised.
How to send back an article (return)?
We take the utmost care when preparing all orders. If, despite our care, you receive the wrong article, you can return it unused, undamaged and in the original packaging (after our approval).TRANSGROOM NV will ensure that the goods are exchanged promptly upon receipt of the incorrect item. Return of an incorrectly ordered article must occur within 14 days (postmark is proof of validity). When proven that the mistake has been made by Transgroom NV, we will not only credit the product but also the made costs. In accordance with the law relating to mail order sales to consumers, a consumer has the right to cancel the order within 14 days of the day of delivery. In this case it is the responsibility of the buyer to return the goods at his expense in their original condition and packaging. Goods which are unsuitable for re-sale or damaged will be refused. This law is not valid for businesses or professionals nor is it valid for consumers buying custom made products such as K Design Stickers.
What if my delivery is damaged?
With each delivery, all parcels need to be checked thoroughly for visible damage before signing. All visible damage must be noted on the delivery note (nature of damage, number of damaged boxes) next to the receiving signature. In the event of damage, the buyer is required to inform us within 48 hours of the delivery. This can be done by simply filling out the form below. Click here The buyer is required to send us clear pictures of the damaged products and/or packaging. We kindly ask to preserve the damaged products together with the inner and outer packaging until they are picked up or the claim has been accepted by the transport company. Late declarations or declarations which do not meet the conditions above, will be declined.
On all our electrical appliances there is a warranty on the no wearing parts. Even after the warranty period, you can always count on our after-sales service.
Here you can find a list with an overview of all delivery rates for each country
ATTENTION:- ALL DELIVERIES TO AN ISLAND WITHIN ANY OF THE ABOVE MENTIONED COUNTRIES WILL INCUR ADDITIONAL CHARGES UP TO 100 € - PLEASE CONTACT US FOR DETAILS- These transport costs are calculated using a volumetric formula. In the case of large items (more than 3m total circumference) there may be a surcharge. For information about shipping costs outside the EU you can always contact us by phone on the following number: +32 (0)56 25 20 10 or email at firstname.lastname@example.org